Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies
Product Questions
Most customers notice reduced hair fall within 4 weeks. Baby hairs start appearing around 8 weeks, and visible thickness shows by 12 weeks with consistent twice-daily use.
Yes! Our serum works for all adults 18+ regardless of gender. Hair loss mechanisms are similar across genders.
Our formula is gentle and side-effect-free for most users. Unlike Minoxidil, there's no scalp irritation or initial shedding phase. If you have sensitive skin, do a patch test first.
Apply twice daily — morning and night. Each application takes 2 minutes.
Yes. Use alongside shampoo, conditioner, oils, or supplements. Apply serum to clean, dry scalp for best absorption.
Best results are on thinning areas and dormant follicles. For completely bald areas (no follicles), results may vary. Most effective for early to moderate hair loss.
Yes, completely safe. The serum is applied to scalp, not hair strands, so it won't affect color.
Consult your doctor before using any new products during pregnancy or breastfeeding.
Shipping Questions
Yes! Free standard shipping worldwide on all orders.
US/Canada: 5-8 days
Europe: 7-12 days
Asia/Australia: 10-15 days
See our Shipping Page for detailed times by region.
Yes, we ship to 50+ countries worldwide.
Yes. You'll receive a tracking number via email within 24 hours of shipment.
Returns Questions
90-day money-back guarantee. Return for full refund — even if bottles are used or empty.
Customer pays return shipping unless the product is defective or we shipped the wrong item.
3-5 business days after we receive the return. Funds appear in your account within 5-10 business days depending on your bank.
Order Questions
Contact us immediately. If order hasn't shipped, we can cancel. Once shipped, you can return after delivery.
Contact us ASAP. If not yet shipped, we can update. Once shipped, we cannot change.
Not currently. All purchases are one-time.
Account Questions
No, you can checkout as a guest. Creating an account helps track orders and reorder faster.
Click "Forgot Password" on login page. We'll email a reset link.
General Questions
We're a hair wellness brand dedicated to bringing clinically proven hair growth solutions to everyone. [Learn more: About Us]
Yes, 100% cruelty-free. We never test on animals.
Manufactured in FDA-registered facilities in the USA under strict quality control standards.
Didn't Find Your Answer?
Our support team is here to help!
Thank You for Subscribing!
You've successfully joined our list. Use the code below at checkout for 10% off your first order.
*Valid for new customers only. Click code to copy.
- Choosing a selection results in a full page refresh.
- Opens in a new window.